FAQ

STEP models (.step or .stp), on their own or in a zip. Drawings as PDF, DXF, DWG or an image, and a bill of materials as a spreadsheet, CSV, PDF or image. A STEP file is all that is required for a price.

No. A model alone gets a price at our standard tolerance and finish. Add a drawing when you have tighter call-outs, threads, or a finish, and the quote reads them.

Seconds for a part we can price online. Parts marked Approval required are looked at by a person within 8 business hours. Anything else is quoted by email, usually the same business day.

Something about it needs a human look before the price is final: a tight tolerance, an unusual material, a feature our automatic quote is not sure of, or a size at the edge of what we price online. You are charged only if we confirm.

Milled parts up to about 12 × 8 × 3 in and round parts that fit our lathes. Larger work is quoted by hand.

They travel encrypted, they sit on our own server at the shop rather than a shared public bucket, and only a signed-in user of your company or our staff can open them; there are no public links, and every view and download is logged with who, when and from where. Your model is read in your own browser and your drawings on our server; neither goes to anyone else. We never publish or show your parts without written permission, and we sign NDAs. The full list is on the Privacy page.

EAR yes, ITAR no. We are not ITAR registered, and files with ITAR markings are rejected automatically. Data subject to the EAR, EAR99 or a listed ECCN, is fine: we are a U.S. company, your files stay on servers in the United States, only U.S. persons open them, and nothing is exported. Tell us the ECCN with the order when it is not EAR99.

From the model: material, setup, machining time at our shop rate, tolerances, finish, threads and inspection, with quantity breaks at 10, 25 and 100. The same math a machinist would do, in seconds.

Yes, built in. The price per part drops at 10, 25 and 100 pieces, and the quote shows the unit price at the quantity you enter.

No rush, Standard, Fast and Rush. No rush is two weeks and the lowest price, and it is the price a new part shows. Standard is 7 business days from confirmation; Rush can have parts in your hands in as little as 2 days. The faster lead times are offered only when the schedule has room, so what you see is what we can hold.

No. No minimum quantity and no minimum charge. One piece is a normal order, and the same quote runs to thousands, with price breaks at 10, 25 and 100.

Yes. One piece is a normal order here; it is in the name.

By card at checkout, in full, like any online shop. If we decline the order the charge is refunded in full. Approved accounts can choose Net 30 instead and pay nothing at checkout.

Yes, for approved accounts. Request it on your Organization page; once approved, Net 30 appears at checkout for No rush and Standard orders.

Yes. There is a PO field on the quote; it prints on the confirmation and invoice.

Upload your resale or exemption certificate on your Organization page. Once approved, no sales tax is charged.

Before we confirm it, yes, free, from your orders page. After confirmation, email us; we stop where we can and bill only the material and work already done.

A quote is Q-number until we approve it. When the job is opened in the shop it gets a job number, and that is the number on everything after: confirmation, status emails, invoice, packing slip.

Yes. An email when the order is received, when it is confirmed with the job number, as it moves through material, programming, machining and inspection, and when it ships with the tracking number. The same is on your orders page.

Aluminum, carbon, alloy and tool steel, stainless, brass, copper, bronze and engineering plastics. Pick the grade on the quote; anything not listed, ask.

Yes, on request at order time.

As machined at 63 Ra standard, 32 and 16 Ra on request. Bead blast, tumble deburr and anodize are coming to the online quote; ask for them by email in the meantime.

±.005 in on dimensions and 63 µin Ra on machined surfaces unless your drawing says otherwise. Tighter call-outs are held as drawn and priced on the quote.

Down to ±.0005 in on reamed holes, and ±.001 in on features the quote lets you call out. Tighter than that, send the drawing and we will tell you.

Yes, for geometric tolerancing.

Yes. Tick them on the quote; both are available on any order.

Yes, ISO 9001:2015.

Tell us within 15 business days of delivery and we remake it, rework it or refund it, our choice, and pay the shipping on the replacement.

UPS Ground, 2nd Day Air, Next Day Air and Next Day Air Early, priced live at checkout, or local pickup at the shop in San Clemente.

Yes. Add the account on your Organization page and it appears at checkout. Freight accounts are supported for pallet shipments.

Yes. Each part can be sent to any of your saved ship-to locations; the order is shipped in as many boxes as that takes.

No. Upload a part and see the price as a guest, at the No rush lead time. You need an account to choose a faster lead time, to place an order or to send a quote request.

An organization has people with roles (admin, buyer, viewer), designers who can be named on each part, several ship-to locations and shipping accounts, and everyone sees the company’s orders. An individual account is just you.

The engineers on your side. Name one on each part, and when a drawing question comes up the machinist running the job calls them directly, the same day. You are never the go-between.

Invite them to your organization instead; each gets their own sign-in and a role.

1023 Calle Sombra, Suite K, San Clemente, California 92673.

No. We are not a brokerage and not a startup. Every part is made here, on our machines, by us. No investors, no venture money. A machine shop since 2008.